Leaders deal with difficult people daily. Some they create. Some they inherit and sometimes they ARE the difficult ones. However, to deal with, reduce the impact of, and even prevent all three from occurring here are five ways in which a dealing with difficult people training class will help your leaders… and your bottom line!
Don’t Deal, Reveal
Who in the world wants to keep DEALING with difficult people? Really? What we really want is for the difficulty to go away or disappear even and that can’t happen until you reveal what is causing the difficulty. A dealing with difficult people training class that is dedicated to understanding WHY people are difficult (such as Make Difficult People Disappear) will help your leaders reveal the actual problems and address the real issues, instead of simply using snappy techniques to handle the symptoms of what is often a deeper issue.
Resolve Instead of Gloss
The habit many leaders get into is setting aside or glossing over difficult issues and people. They don’t have time to eat lunch much less do all their job entails and the overwhelming feeling of having to figure out one more thing is sort of like that feeling you get when you try to clean the entire garage on one weekend day. The challenge is glossing over difficult people and their problems and the problems they cause simply procrastinates the inevitable. And while the problem is being put off, it grows until one day it resembles the volcanic explosion that halts all productivity for a month or more.
Prevent What Seems to be Relentless
Sometimes dealing with difficult people can feel like a broken record. Leaders deal with the same issues over and over and over with little or no change. With a dealing with difficult people training class, new skills can be employed so new employees don’t have to be found. Those new skills should include preventing misunderstandings, frustration, confusion and resistance to change so that once the other difficult issues are resolved, more aren’t created.
Act Instead of Pull Back
Part of the difficulty leaders encounter in employees are those who complain about… well everything. Yet if the leader is complaining about that person and other team members are complaining about that person incessantly, but doing nothing, then a dealing with difficult people training class is in order. However, before you send the whole team to learn the secrets to having difficulty disappear, share with them your expectations of how you want things to change when they return from class.
Same Time on a Dime
A dealing with difficult people training class can require budget approval, but it shouldn’t break the bank. For less than $5K, a company can bring this type of training class on site. But, what are the numbers you should really consider? The costs that are adding up due to slow performance, time spent off the job in the HR office, your time in hearing the complaints, your time in mediating conflict, fake sick time when people are tired of dealing and fed up, and the bottlenecks that occur when Dan the Difficult Man is complaining instead of working. Calculate those costs and budget approval should seem like a drop in the bucket.
Maybe it’s time for you to bring in a dealing with difficult people training class. In fact, maybe you need more than one so that folks will get back to the work at hand in your workplace. Make Difficult People Disappear is one option you should consider. Packed with the skills to understand the why, the how, and the skills to apply to actually FIX the problems, this course will help you and the team and your leaders get back to work! Download the Make Difficult People Disappear brochure to learn more about how this course can improve your team’s performance.
I’m Monica Wofford and that’s your Monday Moment.