What do you do when conflict with a colleague or at the workplace happens to you?
Good morning and Happy Monday.
I’m Monica Wofford and this is your Monday Moment.
We’ve been talking about leadership communication and truthfully, we could go on for DAYS about this one, but ask one simple question. Have you ever been in an argument? Ha!
Assuming the answer is YES… maybe even as recently as just a few moments ago… Sure!
It’s likely leaders don’t yell at each other at the office, but then again, these days… it’s getting more frequent. (while the workplace is simultaneously becoming more delicate. It’s an odd and tricky dynamic.) And… don’t know if you’ve noticed, but raising your volume and talking over someone is less than effective.
Want to watch the Monday Moment video on Leading Communication in Conflict? Click HERE.
Here’s what works better when things get heated:
- Say less.
- Talk at normal volume.
- Avoid letting them cut you off.
- Say “I’ll be happy to listen to you when I’m finished.”
- Watch your tone.
- Take a breath.
- Ask for a break and to reconvene later.
Often, the damage control from an argument or office conflict isn’t worth it. No matter what, avoid adding to someone else’s already heated moment.
I’m Monica Wofford and that’s your Monday Moment.
See you next week for more talk on Leadership.
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