RETAIL/SERVICES LEADERSHIP TRAINING AND CONSULTING
SUGGESTED RETAIL/SERVICES LEADERSHIP TRAINING AND CONSULTING
When leading in retail or managing to provide a service, the way your management team members treat front line staff immediately impacts sales. Customers have too many choices for your product or service to let even one a day get away.
To develop those managers you want to promote, who are also prepared, this results-oriented leadership training program and process will build their skills and boost your bottom line.
Consulting Phase 1: Training Department Audit
Foundational Course 1:
(for 1st Level Management) Transition from Buddy to Boss:
The Smooth Path from Front-Line Staff to Supervision
Foundational Course 1:
(for Middle Management) 10 Steps to Being a Better Boss
Foundational Course 1:
(for Senior Leaders) Strategic Planning that Makes Sense
Assessments: CORE Multi-Dimensional Awareness Profile®
Text message campaign for Leadership Lessons
(for 1st Level Management)
Email message campaign for Leadership Lessons
(for 2nd Level Management)
Course 2: How Leaders Earn and Develop Rapport and Respect
Course 3: How Leaders Give Feedback Without Crushing Their Spirit
Course 4: How Leaders Deliver Discipline and Set Boundaries
Course 5: How Leaders Can Say No and Still Be Liked
Foundational Course 2: Contagious Leadership™:
Knowing When to Manage and When to Lead
Course 7: How Leaders Make Better Decisions
Course 8: How Leaders Handle Conflict
Course 9: How Leaders Improve Employee Engagement
Course 10: How Leaders Delegate and Still Deliver Results
Foundational Course 3: Contagious Communication™:
How Leaders Connect with Tact, Skill, Style and Respect
Course 12: How Leaders Interview to Hire Right
Course 13: How Leaders Create and Share Their Expectations
Course 14: How Leaders Learn to be More Professional and Less Emotional
Course 15: How Leaders Coach for Improved Performance
Consulting Phase 2: Job Description Assessment
Foundational Course 4: Make Difficult People Disappear™:
How to Reduce Stress and Eliminate Conflict in the Workplace
Course 17: How Leaders Manage Through Times of Change
Course 18: How Leaders Manage Their Time
Course 19: How Leaders Handle Their First HR Issue
Course 20: How Leaders Apply Emotional Intelligence to Motivate
Foundational Course 5: Contagious Confidence™:
How Leaders Build, Boost, and Maintain Strong Self-Esteem
Consulting Phase 3: Job Fit Analysis
Capstone Course: Contagious Collaboration™:
How a Leader Builds a Team and Brings Them Together
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Clients who are glad they chose us!
