It’s one of the most common phrases heard among managers and leaders of all levels: “I’m sorry” Some use the phrase more often than others and most use it far more frequently than they mean. But, what does it mean really when a leader says “I’m sorry”? The truth is it could mean a multitude… read more
ABOUT THE AUTHOR
Monica Wofford, MBA, CSP, is an international speaker, trainer, and author who helps managers who were promoted , actually become prepared to lead.
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