You goofed! You made a big blunder. Okay, welcome to being human. But maybe your goof was bigger than that and maybe it impacted an entire team, entire department or possibly even millions of your customers. Now that’s a problem, but we’re still all human. Mistakes happen. The magic is in how a leader fixes… read more
ABOUT THE AUTHOR
Monica Wofford, MBA, CSP, is an international speaker, trainer, and author who helps managers who were promoted , actually become prepared to lead.
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