Your office policies exist for a reason, but how they land on those you lead and are then shared with the customers they see makes a big difference. For example: A clerk greeted the patient with “Hey” and then shared a slight smirk. She processed the appointment checkout with minimal patient engagement and then balked… read more
ABOUT THE AUTHOR
Monica Wofford, MBA, CSP, is an international speaker, trainer, and author who helps managers who were promoted , actually become prepared to lead.
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