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Your office policies exist for a reason, but how they land on those you lead and are then shared with the customers they see makes a big difference. For example: A clerk greeted the patient with “Hey” and then shared a slight smirk. She processed the appointment checkout with minimal patient engagement and then balked… read more
Monica Wofford, MBA, CSP, is an international speaker, trainer, and author who helps managers who were promoted , actually become prepared to lead.
Your leadership style and strengths change how you lead and are perceived by others. Find out how you lead with this quick online assessment. You’ll discover your most dominant personality preference, and how that personality responds and acts under stress.
Your leadership style and strengths change how you lead and are perceived by others. Find out how you lead with this quick online assessment.
Your Style?